BitStarz Casino – Review

BitStarz - Bonus, Promos, and Free Spins

4 out of 5 stars

We measured first deposit bonuses at all major online casinos to identify the best return on your deposit.

TBV—short for Theoretical Bonus Value—shows the average return players get on a first deposit after meeting wagering, for all allowed deposit sizes.

Below are the key results for BitStarz.

BitStarz delivered a first deposit bonus value of $9.58 in our test. Measured on a $100 first deposit, it finished 37th among 166 sites.

Above average overall, but short of Blindluck Casino by -$109.58. At $100, $9.58 TBV means you’re about $222.07 ahead of average — solid, but not the winner.

BitStarz – Live Chat and Email Customer Support

3 out of 5 stars

Customer support is a big deal for online casino players, though many skip over it. If you run into a problem, reliable, quick customer service makes all the difference. Putting a single grade on customer service across 166 casinos is a challenge.

We rate customer support across casinos so you know what to expect before you start.

BitStarz - Slots and Other Casino Games

3 out of 5 stars

When you gamble online, having options keeps it fresh; the same slot doesn’t. Most people can’t realistically sample every casino’s games to see which site stands out.

To judge the range, we checked BitStarz for volume and variety across sports betting, live dealer games, slots, blackjack, and roulette.

Scroll down to see how BitStarz scored in the game library test.

How large and diverse is BitStarz casino’s game library?

BitStarz offers a broad mix of game types for players. At the time we checked, the game types on offer were: live casino.

Thanks to its range and 4,417-game library, BitStarz finished 119th among 166 sites.

BitStarz was one of the least impressive casinos for game selection and variety in our test. BitStarz clocks in at 4,417 games—nowhere near SpinsUP Casino’s 17,507.

BitStarz - Website Speed and UX

4 out of 5 stars

A site that takes forever to load makes online gambling frustrating. Knowing whether a casino site is quick or sluggish versus others is tricky. We did speed tests on all casino pages and ranked them to help you avoid time-wasting sites.

How Fast is BitStarz?

BitStarz slotted into 20th place—above average—but remained mid-pack in our online casino load-time rankings. With an average page load time of 2.8 seconds, you're unlikely to notice any delay while playing, but it's still below some of the top-performing casinos.

BitStarz - All Test Results

Compilation of all casino tests and calculations for rankings.

Bonus and Promotions Test.

We tested promotions at all casinos, including no-deposit deals and first-deposit matches. Because casinos cap bonuses at different amounts, we standardized on a $100 first deposit for testing.

We rely on TBV, our Theoretical Bonus Value, which adjusts metrics and playthrough needs for each bonus. TBV100 focuses on a $100 deposit value; TBVMAX focuses on value at the maximum allowable deposit.

Below are the key results for BitStarz’s bonus and promo tests.

New sign-ups won’t find a No Deposit Bonus at BitStarz.

• First Deposit Bonus Type: Match + Freespins
• Minimum Deposit Amount: 20
• Theoretical Bonus Value for a $100 First Deposit: $9.58
• TBV100 First Deposit Rank: 37th out of 166
• TBV100 First Deposit Stars: 4 out of 5 stars

• Number of Bonus Spins: 180
• Max RTP of Bonus Spins: 96.72 %
• Wagering Requirement of Bonus Spins: 40 x
• Theoretical Value of Bonus Spins (TBVBS): $3.06

The total welcome value for BitStarz reflects BitStarz’s no deposit bonus, $100 first deposit bonus, and included free spins.

Most recently, BitStarz had no welcome bonus in effect.

Customer Support Test

The test checked for email, phone, and live chat channels and how long support agents are on shift. We scored and ranked casinos on this information to offer some insight into how supportive an online casino is relative to other options.

Here are BitStarz’s customer service results and how it ranks against all other online casinos we tested.

• BitStarz did not provide a current phone number for support.
• Live Chat Support: 168 hours a week
• Email Support: [email protected]

When scoring BitStarz, we checked for phone, email, and live chat and recorded the availability hours for each.

• Customer Support Rank: 23rd out of 166
• Customer Support Stars: 3 out of 5 stars

Game selection Test

In testing, we recorded the number of titles and the types of games at each casino—slots, poker, roulette, live betting, and beyond.

We use both library breadth and depth so we can confidently answer which online casino has the best game selection.

Here are BitStarz’s scores for game selection and its position relative to every casino in our test.

• Total Number of Casino Games: 4,417
• Total Number of Game Types: 1 - live casino
• Casino Game Selection Ranking: 119th out of 166
• Casino Game Selection Stars: 3 out of 5 stars

Online Casino Speed Test

To get a fair speed rating, we timed several core pages at every casino and averaged the results.

By averaging the speed of pages like the homepage, slots, and promotions page, we can get a good idea of how quickly BitStarz loads for its users.

By averaging the homepage, slots, and promotions page speeds, we can judge how fast BitStarz feels in real use.

• Average Load Time: 2.8 seconds
• Online Casino Speed Ranking: 20th out of 166
• Online Casino Speed Stars: 4 out of 5 stars

Online Casino Total Ranking Test

We built BitStarz’s final ranking from the scores and star ratings across all the separate casino tests.

Below is how BitStarz measures up overall across the full set of online casinos we reviewed. Aggregating BitStarz’s scores lets us run a fair comparison and identify the top online casino.

• Bonus and Promotions: 37th out of 166
• Customer Support: 23rd out of 166
• Game Selection: 119th out of 166
• Casino Speed: 20th out of 166
• Ranking compared to other online casinos: 115th out of 166

Stars based on BitStarz’s test results:

• Bonus and Promotions: 4 out of 5 stars
• Customer Support: 3 out of 5 stars
• Game Selection: 3 out of 5 stars
• Casino Speed: 4 out of 5 stars
• Average: 3.5 out of 5 stars

Our method gives points and stars equal importance when ranking BitStarz. When everything else is equal, points decide the best online casino.

BitStarz’s position in our overall list is 115th out of 166 tested casinos.